Refund Policy
Cervantes Settlements LLC
1. Overview & General Policy
This Refund Policy outlines the terms and conditions regarding payments, cancellations, and refunds for professional financial consultation, debt strategy advisory, and evaluation services provided by Cervantes Settlements LLC ("Company," "we," "us," or "our"). We are committed to transparency and delivering valuable financial guidance to our clients. All client interactions and fee structures are governed by this Refund Policy alongside your executed Financial Consultation Agreement.
2. Statutory Cancellation Rights
Where applicable by law, clients maintain the statutory right to cancel their service agreement without penalty or obligation by providing written notice of cancellation prior to the expiration of any legally mandated rescission window. If a cancellation request is submitted in accordance with statutory rights where applicable by law, all payments previously collected under the agreement will be promptly refunded in full.
3. Completed & Unfulfilled Services
Outside of statutory cancellation periods where applicable by law, refund eligibility for financial advisory and consultation services is determined based on service fulfillment and contractual terms:
Fully Rendered Services: Fees charged for financial evaluations, debt analysis reports, strategy consultations, or administrative work that has already been fully performed and delivered in accordance with your Financial Consultation Agreement are non-refundable.
Unfulfilled Retainers or Advance Fees: If a client terminates their agreement prior to the completion of agreed-upon work milestones, any unearned or unassigned advance funds held by the Company will be recalculated, and the unearned portion will be refunded to the client.
Online Inquiry Submissions: There are no fees associated with submitting an initial online inquiry form on our Site. Payments are only processed following direct contact with a financial consultant and the formal execution of a Financial Consultation Agreement.
4. How to Request a Refund or Cancellation
To request a cancellation or refund, you must submit a formal written request containing your full legal name, contact details, account/agreement number, and the specific reason for the request. You may submit your written notice through any of the following channels:
By Telephone: Contact our billing department directly at 407-917-8040.
By Mail: Send written notice to:
Cervantes Settlements LLC
Attn: Billing & Compliance Department
8389 Woodcrest Dr, Apt 1, Westland, MI 48185
5. Processing & Disbursement of Refunds
Upon receipt of a written cancellation or refund request, our billing department will review the request against your account record and executed Financial Consultation Agreement. If approved:
Refunds will be issued back to the original method of payment used during the initial transaction (e.g., electronic bank transfer, credit card, or debit card).
Refund disbursements are generally processed within 5 to 10 business days following approval, subject to your financial institution’s standard processing cycles.
Confirmation of the processed refund will be sent to the contact details registered on your account file.
6. Disputed Charges & Merchant Support
Cervantes Settlements LLC is dedicated to resolving all client questions, billing discrepancies, and concerns directly. Before initiating a dispute or chargeback with your card issuing bank or payment provider, we encourage you to call our client support team at 407-917-8040 to discuss your account, review fulfilled deliverables, or process an eligible refund.
7. Contact Information
For questions, billing inquiries, or assistance regarding this Refund Policy, please contact us at:
Company Legal Name: Cervantes Settlements LLC
Telephone: 407-917-8040
Address: 8389 Woodcrest Dr, Apt 1, Westland, MI 48185
Attention: Billing & Compliance Department
